AskREMI AI assistant for physicians
Ask your patient's records anything. Check the source in one click.
AskREMI is the AI assistant built into Remitz. Ask in plain English and get a short, clear answer from your patient's records, the documents you upload and the Remitz healthcare knowledge base. Every answer is cited, so you can check exactly where it came from.
- Free plan. No credit card.
- Patient data never trains AI
- BAA on every plan
What AskREMI knows
One assistant for all your healthcare knowledge.
Most AI tools only know what you paste into them. AskREMI brings together your patient's actual records, the Remitz healthcare knowledge base and your organization's own knowledge base, all in one conversation.
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Your patient's records
Records retrieved from clinics and health systems through national health information exchange, plus the PDFs, C‑CDAs and notes you upload.
- Health information exchange
- C-CDA
- PDFs
- Clinical notes
- Labs
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Remitz healthcare knowledge base
Clinical standards, peer-reviewed research and healthcare operations references, so AskREMI can answer questions about care and billing, not just the chart.
- Clinical standards
- Peer-reviewed research
- Coding & billing
- Payer policies
- FHIR · EDI · C-CDA
- Appeal templates
Retrieval-augmented generation (RAG): every answer cited to its source -
Your organization's knowledge base
Upload your SOPs, policy manuals, payer contracts and meeting transcripts. AskREMI answers the way your practice actually works.
- SOPs
- Policy manuals
- Payer contracts
- Transcripts
Records available depend on what participating organizations share through the network. Your uploads stay private to your account or organization.
How it works
From sign-up to your first answer.
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Create a free account
Sign up with no credit card. AskREMI is ready right away for your uploads and the Remitz healthcare knowledge base.
Free plan -
Verify to unlock record search
Physicians verify with their Type 1 NPI, a government ID and facial verification, typically in about 24 hours. Your record-search connection is then activated.
Record search in 7–10 days -
Bring the records together
Search for a patient to retrieve available records from the network, or upload PDFs, C‑CDAs and notes.
Health information exchange -
Ask, then check
Ask in plain English. Click any citation to open the source document and the exact text AskREMI used.
Cited answers
You don't have to wait for record search. While your record-search connection is being set up, you can use AskREMI with your own documents and the healthcare knowledge base.
Cited answers
Answers you can check, not just trust.
Every answer AskREMI gives comes with numbered citations, whether it's drawn from a patient's records, a document you uploaded or the Remitz healthcare knowledge base. Click one to see the source document and the exact text AskREMI used.
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Cited to the source
Each point links to the document it came from.
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See the source document or text
Open the original document, or view the exact passage AskREMI used, in one click.
AskREMI supports your clinical judgment. It doesn't diagnose or make treatment decisions.
What you can ask
Ask the question. Skip the scrolling.
Ask the way you'd ask a colleague. Here's what physicians and their teams ask AskREMI, and where each answer comes from.
- Patient records
- Knowledge base
- Your documents
Questions physicians ask AskREMI
Summarize this patient's medical history.
What medications is this patient taking?
What was the last A1c result?
What allergies are listed?
When was the last echocardiogram?
Summarize this discharge summary.
Questions care teams ask AskREMI
What labs were done this year?
Which vaccines are documented?
What's the patient's surgical history?
Summarize this uploaded PDF.
What's our protocol for pre-visit chart prep?
What are the current adult flu vaccine recommendations?
Questions practice and billing staff ask AskREMI
What does denial code CO-197 mean?
What does CPT code 99214 cover?
What's the timely filing limit for Medicare claims?
What's our policy for appealing a denied claim?
Summarize this payer contract.
What does our billing SOP say about refunds?
Every answer is cited, so you can check where it came from. AskREMI supports your judgment; it never makes clinical decisions for you.
Ask your first questionWorks with your records
Reads the formats healthcare actually uses.
Clinical records arrive in every shape. AskREMI reads them all in one place, so you don't have to open each file.
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Data exchange & interoperability formats
Records shared between health systems and EHRs through national health information exchange.
HIEFHIRC-CDACCD -
C‑CDA
Structured patient summaries exchanged between EHRs.
C-CDACCDXML -
Documents
Outside records, discharge packets and referral letters.
PDFDOCXTXTRTF -
Spreadsheets
Lab exports, claim lists and reports.
XLSXXLSCSVTSV -
Images
Photos and screenshots of documents.
JPGPNGWEBP -
Structured data
Including FHIR resources.
JSONFHIRXMLHTMLSQL -
Billing files
Remittance and claim files saved as text.
EDI 835EDI 837
Your organization's knowledge base
Make AskREMI an expert on your practice.
Upload the documents your team relies on, like SOPs, policy manuals, payer contracts, training guides and meeting transcripts. AskREMI uses them alongside patient records and the Remitz healthcare knowledge base, so new staff get answers in seconds instead of hunting through shared drives.
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Upload your documents
Add PDFs, Word files, spreadsheets, manuals and transcripts to your account.
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Keep them in your account
Your documents stay in your Remitz account. They're never used to train AI.
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Ask in plain English
"What's our after-hours triage protocol?" gets an answer cited to the document it came from.
Setting up a practice? On a Team plan, your organization's documents are available to your team, and administrators decide who can search patient records.
Compare plansPrivacy and AI
Powerful AI, built to protect patient data.
AskREMI is built for healthcare, with privacy protections designed around patient data. It's protected by the same safeguards as the rest of the Remitz platform, and every plan includes a HIPAA Business Associate Agreement.
Read our security practices-
Patient data stays protected
Patient health information is not used to train AI models.
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Covered by your BAA
Every plan includes a HIPAA Business Associate Agreement, and it covers AskREMI.
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Your conversations, your control
Conversations are saved in your account. Export, rename or delete them anytime.
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You make the decisions
AskREMI supports your clinical judgment. It never makes clinical decisions for you.
AskREMI works within your permissions. It can only use records and documents you're authorized to access.
Questions from your compliance team? Talk to us and we'll walk through our privacy practices.
Why it matters
Physicians spend hours looking for information that already exists.
Published research shows how much of a physician's day goes to the EHR, and how hard records from other systems are to use.
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Too much time in the chart
36min
of EHR time per primary care visit, for visits scheduled for 30 minutes.
Rotenstein et al., JAMA Network Open, 2024 (307 physicians)
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Outside records are hard to use
8%
of family physicians say information from a different EHR system is very easy to use.
JAMA Network Open, 2024 (2,088 family physicians, ASTP/ABFM survey)
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The work follows them home
22.5%
of physicians spend more than 8 hours a week in the EHR outside work hours.
American Medical Association, 2025 (about 18,000 physicians, 2024 data)
AskREMI is built to help you find what's in the record faster, with every answer cited to its source.
FAQ
Questions about AskREMI
What physicians and practices ask most before they try AskREMI. For anything else, see the full FAQ or talk to our team.
What is AskREMI?
AskREMI is the AI assistant built into Remitz. It answers plain-English questions using your patient's records, the documents you upload and the Remitz healthcare knowledge base. Every answer is cited to its source.
Who can use AskREMI?
Anyone can create an account and use AskREMI with their own documents and the Remitz healthcare knowledge base. Retrieving patient records through national health information exchange is available only to physicians who complete verification with their Type 1 NPI, a government-issued ID and facial verification.
Is AskREMI free?
Yes. The Free plan includes AskREMI and monthly credits, with no credit card required. Paid plans add more capacity and team features.
How accurate are AskREMI's answers?
Every answer cites the source document and shows the text it was drawn from, so you can check any point in one click. Like any AI tool, AskREMI can make mistakes. Always confirm important details in the source and use your clinical judgment.
How does AskREMI find its answers?
AskREMI uses retrieval-augmented generation (RAG). Before it answers, it retrieves the most relevant passages from your patient's records, your uploaded documents and the Remitz healthcare knowledge base, then writes the answer from those passages, with citations. That keeps answers grounded in real sources instead of general AI memory.
What happens if the records don't contain the answer?
If the answer isn't available in the records or the Remitz healthcare knowledge base, AskREMI is designed to search the web and cite the URL it used, clearly labeled as a web source. The records available depend on what participating organizations share through health information exchange.
What's in the Remitz healthcare knowledge base?
A curated knowledge base of clinical and healthcare operations references, including clinical standards, peer-reviewed research, coding standards, payer policies, billing rules, FHIR, EDI and C-CDA standards, and appeal templates. Answers drawn from the knowledge base are cited, just like answers from patient records.
What files can I upload?
Documents (PDF, DOCX, TXT, RTF), spreadsheets (XLSX, XLS, CSV, TSV), images (JPG, PNG, WEBP) and structured files such as C-CDA, XML, JSON and EDI 835/837 billing files.
Can AskREMI summarize a patient's history?
Yes. Ask AskREMI to summarize a patient's medical history or a long outside record, and it writes a provider-facing summary from the records available. Each point is cited so you can review it before relying on it.
Is patient data used to train AI?
No. Patient health information is not used to train AI models. AskREMI is protected by the same safeguards as the rest of the Remitz platform, and every plan includes a HIPAA Business Associate Agreement.
Where are my conversations saved?
In your Remitz account. Patient information in your conversations is covered by your BAA, and you can export, rename or delete any conversation.
Can my practice use AskREMI with our own documents?
Yes. Upload your SOPs, manuals, contracts and other documents, and AskREMI will answer from them with citations. On a Team plan, everyone in your practice can use the documents your organization uploads.
Ask your first question today.
Create a free account and start with your own documents right away. Verified physicians can also search patient records through national health information exchange.
Setting up a practice or organization? Talk to our team
- Free plan. No credit card.
- Patient data stays protected
- BAA on every plan